Frequently Asked Questions

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What is Managed IT Services that every IT firm is talking about? I don’t understand what a Managed Service Provider (MSP) does

• Management, typically by an outside third-party, of an organization's services and equipment related to computers, networks, or software, also known as outsourced Information Technology (IT).
• True Managed Service Providers are 100% responsible for the safety, security, and reliability of your IT infrastructure and work on a fixed-fee basis. This changes the incentive from “finding problems” to “preventing problems”.
• This business model also evens out the revenue stream for the MSP and fixes the IT budget for the client resulting in no ugly surprises from a billing standpoint.
• Trust increases substantially since the MSP now has assumed shared risk with the client enabling what can truly be called a partnership. You can rest assured that any decision we make or advice we give is in both of our best interests because if something goes wrong, it is at our expense.

How does Managed Services work?

• The typical Managed IT Services provides 24/7/365 network monitoring of all of your IT infrastructure.
• Help Desk is provided to answer your questions and your staff’s questions.
• 24x7x365 response for Server/Network Infrastructure emergencies.
• Provide technical support-onsite.
• Provide technical support-using remote connect tools.
• Assist you with hardware and software Sales

What kinds of companies are good candidates for Managed Services?

• You realize that IT is an integral part of your business that can no longer be handled by the boss’s kid, one of your staff members, or the guy next door.
• You understand that IT is no longer an optional expense, but, an operational expense similar to the electric power company.
• You want an IT firm that thinks like a Business Owner before thinking like IT technicians.
• You just want it all to work!
• You did not choose your career to monkey with IT issues.
• You understand what it costs your company for you to not focus on your top priorities.
• You do not want to be in the IT business.
• You do not want to deal with IT.
• You are done trying to get techies to understand what you really need.
• You realize the hourly cost of downtime and business interruption is so much more than a technician’s hourly rate.
• You are finished with trying to manage depreciating assets.
• You are done with finding, hiring, and managing IT staff.
• You never want to deal with Technology vendors blaming each other.
• You realize that a break/fix IT support company is not incentivized to fix your problems.
• You put up with IT support issues because you do not want the trouble of changing to another support provider.